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The terms we work by.
This page holds our privacy notice, our terms of sale, our return and warranty policy, and the way to make a complaint.
Last updated: 9 November 2026
Privacy
Privacy notice.
Almays Motors L.L.C. (MAYS) is the controller of the personal data you give us on this website. This notice follows the Personal Data Protection Law of Oman (Royal Decree 6/2022).
What this notice covers
This website, the store, test-drive bookings and enquiries. It does not cover data processed inside the vehicle.
What we collect
- Test drive: your name, mobile number, email, address, ID number, driving licence number, the time you choose and your notes.
- Orders and deposits: your name, mobile number, email, city, delivery address, the items you order and your notes.
- Enquiries: your name, organisation, email, mobile number and your message.
Why we use it
To book your test drive, to process your order or deposit, to answer your enquiry, and to contact you about it by phone, WhatsApp or email. We do not use your data for another purpose unless you agree first.
Your consent
We process your data with your consent. You give it when you send a form on this website. You can withdraw it at any time.
Who handles it for us
- Bookings, orders and enquiries are stored on Base44, a cloud platform outside the Sultanate of Oman.
- Confirmations reach you by WhatsApp and email.
- Card details are entered only on the bank's payment page. This website does not store card numbers.
- We share your data only with these providers, or when the law requires it.
On your device
The site saves your language and your cart in your browser. It has no advertising or analytics trackers. Fonts and some scripts load from Google Fonts, jsDelivr and cdnjs, and the site is delivered through Cloudflare. These services receive your IP address, as any website does.
How long we keep it
We keep your data only as long as the purpose needs it, or as long as the law requires for invoices and accounts.
Your rights
Under the law you can:
- Withdraw your consent.
- Ask us to correct, update or block your data.
- Get a copy of your data.
- Move your data to another controller.
- Ask us to erase your data.
- Be told of any breach of your data and what we did about it.
You can also complain to the Ministry of Transport, Communications and Information Technology.
Privacy contact
Email [email protected], or WhatsApp +968 9339 5813.
Terms
Terms of use and sale.
These terms apply when you use this website, reserve a car or order from the store.
The seller
Almays Motors L.L.C., C.R. 1355060, Seeb, Muscat, Sultanate of Oman.
Prices
Prices are in Omani Rial. A price marked indicative can change before we confirm your order. Chargers and accessories are priced without VAT, and 5% VAT is added at checkout. Your invoice shows the price and the tax.
Orders
An online order or reservation is a request. The MAYS team contacts you to confirm it and to arrange delivery or a showroom handover. If your order has a mistake, tell us before delivery and we correct it.
Deposits
The deposit holds your car and is deducted from the final price. It is refundable before delivery. To cancel, send us your order reference.
Payment
You can pay by card, or by a secure payment link that we send you. The balance is due on delivery, or through finance.
Finance and insurance
Finance comes from banks and needs their approval. Monthly figures on this site are estimates. You are free to choose your own finance company and your own insurance company.
Delivery
Delivery times are estimates that start from order confirmation. Charger prices cover the equipment only. Site survey, civil works, cabling and installation are quoted separately.
Test drives
Bring your driving licence and your ID.
Messages
We message you about your booking, order or enquiry. To stop messages, tell us by WhatsApp or email.
This website
Specifications, images and prices can change. Some images show optional equipment. The MAYS name, logo and designs belong to Almays Motors L.L.C.
Law
The laws of the Sultanate of Oman apply. Nothing in these terms limits your rights under the Consumer Protection Law.
Returns and warranty
Returns, exchange and warranty.
These are your rights under the Consumer Protection Law of Oman (Royal Decree 66/2014) and its regulation. They apply to every product we sell.
In the first 15 days
If a product has a defect, does not meet the standard, or is not what you ordered, you can exchange it or return it for a refund within 15 days of receipt, at no extra cost.
During the warranty
For vehicles, electronic devices and vehicle spare parts you can ask for a repair, or return the product for a refund, during the warranty period. While we repair it, we give you a substitute that does the same job. If we cannot fix the same defect in three attempts, you choose a replacement or a refund, less a value for use set by the rules of the Consumer Protection Authority.
Conditions
Show your invoice or order reference. The defect must not come from misuse.
Warranty periods
The warranty period of each product is shown on its page and written on your invoice or warranty document. The warranty covers parts and labour.
Deposits
A vehicle deposit is refundable before delivery.
How to ask
Contact us by WhatsApp, phone or email, or visit the showroom, and give your order or invoice number.
Complaints
How to make a complaint.
If something went wrong, tell us. We want to put it right.
1. Tell us
WhatsApp or call +968 9339 5813, email [email protected], or visit the MAYS showroom, Active Oman Center, Seeb, Muscat. Give your name, mobile number, order or invoice number, and what went wrong.
2. We confirm
We confirm that we received your complaint and tell you who handles it.
3. We answer
We give you our answer in writing.
4. If you are not satisfied
You can take your complaint to the Consumer Protection Authority. For a personal data complaint, you can go to the Ministry of Transport, Communications and Information Technology.
Almays Motors L.L.C. · C.R. 1355060 · Seeb, Muscat, Sultanate of Oman · +968 9339 5813 · [email protected]